Mediation for Dispute Resolution

Sometimes a relationship(s) breakdown in the workplace which seriously effect the performance of individuals and teams. Mediation is a completely voluntary and confidential form of alternative dispute resolution. It involves an independent, impartial person helping two or more individuals or groups reach a solution that’s acceptable to everyone. The mediator can talk to both sides separately or together to achieve genuine, long-lasting solutions to relationship problems in the workplace.

Addressing the heart of the problem to establish long term solutions

I didn’t know which way to turn. It’s still early days but the mediation seems to have made a big difference. People are talking to each other more and dealing with issues early on. It’s actually made a difference to everyone working here.

mediation in the workplace

If not addressed effectively, negative conflict in the work place can create extensive and long-lasting damage to the morale and efficiency of an organisation. Conventional methods of dealing with such breakdowns, such as grievance and disciplinary processes and even litigation, are costly, time consuming and all too often fail to address the heart of the problem or to restore a harmonious workforce.

Mediation is growing as the preferred option for dealing with workplace conflict, and with good reason. It has a high rate of success, avoids long winded and expensive processes, and puts the protagonists at the heart of the task of finding lasting solutions to the dispute.

Under expert guidance, mediation provides a framework for difficult conversations and a candid appraisal of the issues that have led to the dispute. Following on from that process of honest reflection, the mediator then helps the parties to explore and build a workable, lasting resolution that will help meet their practical, emotional and social needs, with the potential for positive consequential benefits for others in the workplace.


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